Terms and Conditions of Use

The terms presented aim to clarify the conditions for using our institutional website. These terms may be amended at any time without prior notice.

Product Images

The product images displayed may not exactly match the actual item. However, the characteristics described in the product details will always be accurate.

Purchases

If you wish to make a purchase, please visit our online store at loja.celar.pt. Select the item(s) you want, add them to your cart, and, once all desired items are added, proceed to checkout. By purchasing an item, you agree to the terms of sale, the description of the products, and the prices displayed in our online store.

Cookies

A cookie is a small file that requests permission to be placed on your computer or mobile device’s storage. Once you agree, the file is added, and the cookie helps analyze web traffic or notifies you when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyze website traffic data and improve our site to better meet customer needs. These data are used solely for statistical analysis purposes.

In general, cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful or not. A cookie does not give us access to your computer or any personal information about you, except for the data you choose to share with us.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, declining cookies may prevent you from taking full advantage of the website.

Disputes

In the event of a dispute, the consumer may refer to an Alternative Dispute Resolution Entity:

Centro de Informação de Consumo e Arbitragem do Porto

Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto

Phone: +351 225 508 349 / +351 22 502 97 91

Website: www.cicap.pt

Email: cicap@cicap.pt

Frequently Asked Questions

Is the non-stick coating safe for health? What is its composition?

The non-stick coating is not harmful to health, as its base material (PTFE – Polytetrafluoroethylene) is inert, meaning it is a non-reactive polymer when in contact with other substances, including food or even the human body (in case of accidental ingestion). PTFE is composed of carbon and fluorine atoms, which not only give it its inert property but also the non-stick feature that makes it easier to use in cooking and cleaning the cookware.

If the utensil overheats accidentally, can it release dangerous fumes?

Any piece that becomes excessively overheated can release fumes. However, the fumes emitted from non-stick cookware do not pose a danger to users, although, in general, inhaling any type of smoke is not recommended.

Is it possible to cook with CELAR cookware without using any type of fat?

One of the features of the non-stick coating is precisely the ability to cook without using fat, or to reduce it to a minimum, depending on personal preference. This can therefore be beneficial for health, as it allows for a significant reduction in fat intake. However, you should always be careful not to overheat the cookware when empty, and follow the instructions provided with your product.

Can I use CELAR cookware in the oven?

CELAR cookware in Stoneware with non-stick coating, as well as cake pans and baking trays, are suitable for use in the oven. Other new developments such as the Cupric, Cupric T, Forno, and Natura lines are also designed for this type of use.

All other pieces, due to their accessories (handles, knobs, and wood or Bakelite bases), cannot be used in the oven.

Note: In the Natura line, only the Casseroles and Pots without the lid are suitable for oven use.

What should I do if food starts sticking to my CELAR non-stick cookware?

If you use the cookware according to the instructions provided, this issue should not occur. Therefore, make sure to follow the usage instructions. However, if you encounter this problem, please contact us through the available channels.

Can the non-stick coating deteriorate?

The quality of our products can be preserved over time with proper use and maintenance. Overheating the cookware, scratches (caused by the use of metal utensils), and/or cleaning with abrasive products or sponges are the main causes of wear on the non-stick coating, which may deteriorate more quickly than usual under these conditions.

Can CELAR cookware be damaged at high temperatures?

All metal cookware is designed to function within certain temperature limits. Therefore, very high temperatures can burn food, cause stains, and deform the cookware. This overheating can also affect the non-stick properties. A moderate temperature is sufficient for cooking, as aluminum is a good conductor of heat. You should never leave cookware empty on a heat source, as it can become seriously damaged.

What causes cookware to deform?

Cookware can deform due to thermal shock (e.g., an overheated empty piece, placing a hot piece in cold water, or placing it on a cold surface, etc.). After using the cookware, allow it to cool to room temperature before cleaning. It is important to note that a deformed piece may prevent proper use on certain heat sources, such as ceramic or induction cooktops.

Can cookware with a scratched non-stick coating be re-coated?

No. The non-stick coating is only applied during the initial manufacturing process, and it cannot be reapplied to guarantee the same performance of the cookware after recovery.

Can I use metal utensils with CELAR cookware?

You should not use metal utensils on the surface of your cookware, including immersion blenders. We recommend using utensils made of plastic, wood, or silicone, and you should still avoid scraping the surface repeatedly. Under normal conditions, a sponge and detergent should be sufficient to remove all dirt from your cookware.

Can I use CELAR cookware in the microwave?

No, CELAR products with non-stick coating should not be used in the microwave. This type of heating (through the emission of electromagnetic waves) damages the coating and its properties over time.

What heat sources can I use CELAR cookware on?

All CELAR cookware can be used on Gas, Electric, and Ceramic Cooktops. For Induction Cooktops, only CELAR Aluminum cookware with the “Bymetall” or “F.I.T” symbol and the corresponding pictogram for this heat source, as well as Stainless Steel pieces with the same pictogram, can be used. This symbol indicates that the cookware has a thermal base that allows aluminum cookware to be used on induction cooktops. The application of the thermal base involves attaching a special ferritic steel disc to the bottom exterior of the cookware, which grants it induction compatibility as well as increased durability.

My CELAR cookware is induction-compatible but does not work on my cooktop, what should I do?

Please refer to the instruction manual that comes with your cookware. Pay attention to the indication of the active diameter/maximum diameter marked on the bottom of the piece, and select the corresponding diameter area on the cooktop. For example, for a frying pan with a 16 cm diameter, the maximum cooktop diameter to use is 14.5 cm. However, compatibility issues may vary depending on the brand of your cooktop.

Can I wash CELAR cookware in the dishwasher?

CELAR cookware can be washed in the dishwasher. However, the water and/or detergents used may cause changes in the color or shine of the cookware, without affecting its efficiency and performance. To restore the original appearance, you can rub a small amount of oil on the non-stick surface.

What is the ideal way to wash CELAR non-stick cookware?

To wash, use hot water, a sponge, and liquid detergent. Do not use wire scrubs or abrasives, as they may damage the non-stick coating of the cookware.

My CELAR cookware has reached the end of its useful life. What should I do?

When the useful life of your CELAR cookware comes to an end, you should take it to a recycling center or deliver it to our facilities at Rua Alto de Mirões, nº 99, Zona Industrial 3700-727 Cesar, thus contributing to the recycling of the material.